Eugene Mirman Battles Time Warner Cable’s Terrible Customer Service
Eugene Mirman is truly a consumer crusader in a time where customer service is almost forgotten. Sometimes there’s no better way to exploit the frustration of speaking to a voice recording then to publish a letter addressing the problem. Mirman recently lashed out against Time Warner Cable with a particularly great letter to the cable company and his recent experience to get some cable installed.
He’s written similar letters in the past and has been known to discuss such topics during his his stand-up performances, but this time he’s gone a step further by taking out full page advertisements in Manhattan’s New York Press and Brooklyn’s Greenpoint Gazette. The weekly newspapers published his full-length letter comparing Time Warner’s appointment scheduling to Stalin’s Communist rule, and reveals that the cable companies rating on Yelp is only one-and-a-half stars. He does confess the serviceman who did all the installation work was very helpful but I think most of us can agree with Mirman, the cable company should run on our schedule not theirs.
Here’s the full text if you can’t read the small image
May 19, 2011
Brooklyn, NY 10217
Time Warner Inc.
One Time Warner Center
New York, NY 10019
Dear Time Warner Cable,
On April 23rd I moved and had an appointment with Time Warner Cable to come and install cable, Internet and phone service and no one showed up. When I called, I was told my appointment was entered wrong and moved to May 4th, without anyone calling me. No big deal, why would a company check with someone to see if they are home on a Wednesday afternoon? Of course they are. Everyone is. Name one person who isn’t home on a Wednesday afternoon? You can’t. It’s impossible, because everyone is home. It would be a waste of resources to call and talk to him. Did Stalin ever call people before he arrested them and sent them to die in Siberian work camps? No! Why should Time Warner Cable have a policy that is any different from Stalin’s?
Did you know that on Yelp, Time Warner Cable has one and a half stars? That’s less stars than Jeffrey Dahmer — who killed and ate people, maybe even had sex with their skulls (I don’t really know). Obviously what I’m saying is untrue, because Yelp does not review serial killers, but if they did, his babaganoush would be better than yours, if you both made babaganoush, even if his drugged and murdered people. Sorry that got weird. F**k you. I just made you read that confusing thing.
To give you an idea of how much I dislike your company, I have come up with plagues I hope God smites your board of directors with. I know He’ll only do this if you enslave the Jews, but considering you might have a monopoly in NYC, you sort of already have:
1. Awkward. Every board member’s cell phone ring loudly announces their weight and also the day they’ll die.
2. Bathroom. The constant feeling that you have to go number two, but completely forgetting how.
3. Improv. Your first-born will want to be a short form improviser.
4. Popcorn. Your second born will smell like hot buttered popcorn. It’s not that bad at first, but eventually I bet it will be maddening.
Eugene Mirman and probably everyone of your customers
P.S. On May 4th I called you and got an automated message saying my appointment was moved to May 10th, but spoke to two representatives who assured me it was still on May 4th. Twenty minutes later, I got a call saying the technician called and couldn’t reach me and my new appointment would be on May 12th. An hour later I got a call apologizing and saying my appointment was moved to May 6th. Why does your company act like a controlling, abusive husband on an episode of Law and Order?
P.P.S. On May 6th a very nice, professional man came, rang my doorbell and installed everything. I would feel remiss to not mention that a handful of other employees were also very helpful. However, overall your company is run like an ill managed Soviet factory. I bet if Ayn Rand was still alive, she’d write a fun to read, but poorly argued book about how appalling and inefficient your company is. Please cut it out. Thank you.
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This reminds us of another time when Mirman had a similar experience with the sh*ttiness of Fleet Bank and the hilarious letter that ensued.